Today at work I let a customer get to me. She was not rude to me, or even mean, but she scammed the store and it got to me because as a manager I am not just there for work. I do care about the company and truly want to move up. When she “hurt” the store it hurt me. I went to back and cried a little. The stress was getting to me. Maybe it was just a long week. I am happy that one of my fellow employees I have come to respect and enjoy working with understood how I felt and was able to talk me down. She is a sweet woman. Kind. Caring. Always looking out. So shout out to her. You know who you are! I do miss my poop though!!! Never can replace her, but this new friend at this job is most def. helping the transition much better.
Saturday was our Re grand opening but it was also a big disappointment. I feel we could have made a bigger deal of it. I mean we bust our arsis for 2 weeks re building and re branding the store, and once opened fully it was nothing. No give always, no candy, no flags, no big deal made. Customers did appreciate the look and difference. Some were highly impressed others were not taking kindly to self checkout. I even got an attitude or 2 from some. I did get off before 5 on Saturday so I was thrilled to come home at a normal hour, however I was called like 7 times about closing questions. It’s a brand new system so us managers are re learning things. I have not had an issue so I picked it pretty quick. A fellow manager was a little unsure and he called me a lot lol. It felt nice to be needed though. Respected enough to call and ask me. Other than the phone calls it was a nice night. We had friends over for dinner and a card game. We have not seen them in some time so it was nice to catch up.
This morning I was able to sleep in, however I don’t think Jose was too happy with me. I slept in because I feel like I have not slept in, well in a long time, but he wanted to spend some time with me. I am all for that but unless I know I need to be awake my body will sleep in. haha. Sorry babe I really am. Sleep did feel good though.
I am off tomorrow and my mother is coming into town again this week. She is bringing my brother this time. I have not seen him a bit. So will be nice.
So how about you readers, ever get so invested in your job that when something happens it hurts you too? I also am looking for suggestions on motivating some teenager employees. Get them into a habit of working, and still having fun. How would you balance being a boss verse a hard ass? I don’t consider me a hard person to work with, and I def. do not feel I am “bossy” but I am also not a pushover. Any suggestions would be nice, just ya know the drill keep it SiMpLe.
I feel when people see you willing to work and not act like your above them even though they know you are they respect and want to work for you. They know and see when you cut them slack where you are allowed to verse being a pushover and respect when you are more strict
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Yess for sure, I take some customers comments and actions to heart. Today one customer was really not impressed with the self checkout system we had, calling it ridiculous and letting me know to my face that she wont be coming back. I even offered the next time she come that I would ring her up on the regular register, but she continuously said she will not be returning to our store.
Being a boss is someone who can motivate me, talk to me, make me feel comfortable, but also enforcing that I get my job done. Its all about balance!
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Customers can be tough. I appreciate the ones who take time to notice our hard work. Hope I motivate you!
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